Reporting and Key Performance Indicators: 

• Ensure timely and accurate processing of work order management, purchase order, service invoice, including warranty and internal jobs.
• Monitor and report on the service department KPIs (e.g. WIP aging, work order closing efficiency, labour productivity, mean to time invoice, service effectiveness, recovery rates).
• Provide decision-making support to service management team in the analysis and resolution of service-related issues.

System and Compliance Management:

• Review all necessary data entry and confirmation is accurate for short- and long-term recording.
• Drive continuous improvement projects in service administration processes and systems.
• Ensure adherence to policies, safety procedures, and local legal/regulatory requirements.
• Ensure accuracy and timeliness of data entry in systems such as eXtend and other Komatsu platforms.

Leadership: Supervise and lead the service administration team, ensuring clear role understanding, training, and performance management

Process Improvement: Drive continuous improvement in service admin processes, workflows, and system usage (e.g. eXtend)

Collaboration: Coordinate with service, planning, and technical teams to resolve issues and ensure smooth operations

• Bachelor’s degree in business administration or financial or related field.
• English language skills are required.
• 2–5 years of experience in a supervisory or team lead role in service administration, customer support, or operations coordination.
• Proven experience managing administrative teams, assigning tasks, and conducting performance reviews.
• Strong experience with ERP systems — ideally eXtend, or other service management platforms.
• Strong verbal and written communication skills, especially for liaising with service supervisors, service managers, customers, and finance teams.
• Skilled in conflict resolution and maintaining professionalism in high-pressure service environment.
• Knowledge of Microsoft Office to learn new systems and processes.

Transwest Mongolia is a leading mining equipment distributor that supplies customized solutions to meet the unique requirements of its customers. Transwest Mongolia is a wholly-owned subsidiary of SMS Equipment Inc., the largest Komatsu dealer in North America and one of the largest in the world.

We welcome experienced professionals with the right attitude and the following competitive advantages are waiting for you:

• Pleasant workplace environment with opportunities for personal and professional growth
• Competitive salary
• Personal health insurance including direct family members
• Office hours: 7:30 am- 4:00 pm

All interested applicants should submit their resumes, Zangia application, or send via Zangia or to our Human resources email address before July 4, 2025. 

Transwest Mongolia thanks all applicants for their interest, but only short-listed candidates for an interview will be contacted.